Improving the efficiency of your chiropractic office is in the best interest of your practice, your staff and your patients and can increase your profits. It can be difficult, however, to know where to start when you have a full load of patients and multiple people on staff. We’ve put together a few helpful tips that can get the ball rolling.
Improve Patient Traffic Flow With A New Floor Plan
Whether you’re renting your office space or own the building, your original floor plan may no longer work for your current clientele or staff. Evaluate the traffic flow in the reception area, back office area and treatment rooms. Do patients tend to bottle-neck at reception because your staff uses the same space for checking in, collecting payments and scheduling new appointments? Perhaps you can increase this area and include separate, designated areas for each function. Do you frequently have a back-up in the reception room but plenty of storage space that’s going to waste? Consider converting some of the unused storage area into another treatment room.
Automatic Reminders Mean Fewer No-Shows
While reminder calls seem time-consuming, the reality is that they are a great way to minimize no-shows. Every time a patient doesn’t show up, a chiropractor has empty time that could have been filled with another patient. Staff members also have to follow up to see why the patient missed the appointment and the patient file has to be updated, resulting in additional wasted time. An automated reminder program can help patients stay on track by sending out text and e-mail alerts, leaving your office staff free to attend to the patients currently in the office.
Weekly Troubleshooting Meetings
Start each troubleshooting session with an open question about any problems your staff has had during the week, then brainstorm possible solutions. Asking your employees for input regarding problems that crop up can be a great morale builder as well as a way to gain a fresh perspective. If you prevent small problems early on, they don't have the opportunity to escalate.
EHR software can tame the paper dragon and keep everything from billing to scheduling seamlessly integrated so that you waste less time updating files, and more time concentrating on your patients. Self check-in stations like CTSign-In can allow patients to manage their own check-ins and keep the office flow running smoothly.
Allow Prep Time Each Morning before Patients Arrive
Don’t overwhelm your employees with an immediate load of patients when they walk through the door. Building fifteen minutes to a half-hour into the morning routine before the first appointment arrives allows everyone get their bearings, plan their day and mentally prepare themselves for incoming patients.
Improved efficiency is usually the by-product of a simplified process and the results can be impressive with just a few changes.
To learn more about simplifying your office management with ChiroTouch’s SOAP notes software and mobile solutions, visit our website.
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